Descripción de la Oferta

Job Description:

This group responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software problems. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, track status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and suggests improvements.

Basic Qualifications
1+ years technical service support experience.

Minimum Qualifications

-Two to four years help desk experience required
-Outstanding interpersonal and soft skills
-Excellent telephone skills and ability to deal with all situations with exceptional customer service.
-Excellent problem diagnosis and problem solving skills. Ability to analyze customer problems by the type and severity for problem determination and resolution.
-PC and printer trouble shooting experience
-Experience using Active Directory
-Experience supporting and troubleshooting network connectivity.
-Experience supporting VPN and remote access.
-Strong verbal and written communication skills
-Proficient Typing skills (using two hands and all fingers) to be able to record troubleshooting information while talking on the phone.

Experiencia Requerida

Educación Superior

Lenguajes