Descripción de la Oferta

Overview:

Answer incoming calls from customers to make collections, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities:

Main Job Tasks and Responsibilities:

Answer phone calls in a timely and efficient manner
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system and update existing information
Process orders, forms and applications
Identify and escalate priority issues
Transfer calls to appropriate resources when necessary
Document all interactions according to account guidelines
Key Competencies
Strong English Verbal and Written communication skills
Active Listening skills
Strong problem Analysis and solving skills
Customer Service orientation
Proactive
Flexibility
Team Player

Qualifications:

Education/Experience
High School diploma or equivalent preferably with a college degree or studies
Proficient in relevant computer applications
Fluent English with strong communication skills (minimum B2 level)
Good working knowledge of Customer Service principles and practices
Basic knowledge of Call center telephony and Technology
Good data entry and typing skills

Experiencia Requerida

Educación Superior

Lenguajes