Descripción de la Oferta

HRSS – NEM is the process of rolling out Fieldglass (aka NEMS R3), to assist Citi managers with the process of procuring non-employees. Fieldglass is a full life cycle management tool that supports the fulfillment processes from Requisition, Onboarding, Payment and Termination. The Operations Support Analyst will report to the Operations Manager and support the LATAM region and will be responsible for:• Developing relationships with users across the business (Hiring managers, Procurement, Finance and HR) to thoroughly understand their business and culture• Establishing partnerships with key suppliers participating in Citi’s preferred supplier program• Facilitating and managing the end to end Non-employee procurement process• Ensuring compliance with standard operating procedures (program documentation, reporting and metrics) to be followed internally by Citi as well as externally by our suppliers• Ensure client satisfaction with the Non-employee management program• Understand the contractual terms and conditions between Citi and the suppliers, including: pricing, roles and responsibilities, rules of engagement, vendor neutrality/sourcing strategy position• Measure and report compliance to Customer Service Level Agreements and cost savings objectives including: Rate Negotiation, Requisition aging, Start and end dates management, Timesheet management• Responsible for problem resolution and communication• Other duties as assigned by management HRSS – NEM is the process of rolling out Fieldglass (aka NEMS R3), to assist Citi managers with the process of procuring non-employees. Fieldglass is a full life cycle management tool that supports the fulfillment processes from Requisition, Onboarding, Payment and Termination. The Operations Support Analyst will report to the Operations Manager and support the LATAM region and will be responsible for:• Developing relationships with users across the business (Hiring managers, Procurement, Finance and HR) to thoroughly understand their business and culture• Establishing partnerships with key suppliers participating in Citi’s preferred supplier program• Facilitating and managing the end to end Non-employee procurement process• Ensuring compliance with standard operating procedures (program documentation, reporting and metrics) to be followed internally by Citi as well as externally by our suppliers• Ensure client satisfaction with the Non-employee management program• Understand the contractual terms and conditions between Citi and the suppliers, including: pricing, roles and responsibilities, rules of engagement, vendor neutrality/sourcing strategy position• Measure and report compliance to Customer Service Level Agreements and cost savings objectives including: Rate Negotiation, Requisition aging, Start and end dates management, Timesheet management• Responsible for problem resolution and communication• Other duties as assigned by management


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