Descripción de la Oferta

This role is part of FRO System Operations department in Costa Rica and is responsible to lead the team that supports Finance in the Data Quality Global Initiative sponsored by theFinance GPOs. Similarly, this role is responsible for system maintenance functions around SMART LATAM accounts as well as LATAM legacy GLs (Cosmos II and Basic Cosmos). It also includes the professional development of the team members including performance review, negotiates services level agreements between system maintenance and customers, define, hired and maintain the correct staffing mix & back up and contingency plans to ensure business continuity and define and communicate department strategy in alignment with FRO & Citi Goals. Functions include:· Lead supervisors and team in charge of the monthly maintenance cycle of Systems elements (accounts, corporations, and divisions, departments) to deliver Accurate processing and monitoring of System Maintenance Request and appropriate customer Service. · Manage relationships with key business owners and subject matter experts to regularly review customer satisfaction, project priorities, service needs, process improvements, etc· Support and guide professional development of team members.· Main point of customer contact for both Systems relating to day-to-day issues.· Primary source of contact for troubleshooting Systems issues, including complex issues. · Also fulfill a consultative role for customers attempting to solution a System related problem, acquisition or conversion. Responsibilities:· Lead the team that supports Finance in the Data Quality Global Initiative sponsored by the GPO.· Lead Smart II LATAM Account Maintenance and Projects· Lead Cosmos II GL and Basic Cosmos GL LATAM Maintenance Main activities:Data QualitySupport the team in the review IMR FormsEndorse to Regional DQ LeadsParticipate in Tier 1 & Tier 2 CallsSupport and lead escalation for the team to engage with Finance, Technology, Operations, and other stakeholders towards the review and eventual closure of IMRs.Work with Global and Regional DQ in the analysis and execution of data quality-related initiatives (e.g., adjustments analysis, FRM control/reduction, account standardization, etc).Smart II LATAM Maintenance and ProjectsAccount MaintenanceFRM Setups and MaintenanceMap2/Map1 Setups and MaintenancePRP Setups and MaintenanceSupport SMART II LATAM small & medium ImplementationsCosmos II GL and Basic Cosmos GL LATAM MaintenanceAccount Setups and MaintenanceExpense Code Setups and MaintenanceBase Setups and Maintenance


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