Área de la Empresa | Industrial |
Cargo Solicitado | Gerente de Servicio al Cliente |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Costa Rica |
Departamento | San Jose |
Talent Operatuions Lead
Purpose: To provide excellent customer service to Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes.
Dimensions: Operationalisation and Execution of Talent, L&D and performance management processes; Geographic influence/scope – Regional (end markets/Business Units);
Experience of performance and L&D processes
Competent user of MS Office and experience of using LMS
Strong analytical skills and attention to detail
Self-motivated with excellent planning, administrative and organisational skills
Outstanding communication skills and cultural awareness
Proven ability to work as part of a team
Performance
Operationalise annual review process, and execute the system set-up of performance calibration accurately and at the appropriate time (challenge whether need system task management/config for all – expect will be managed by 2-3 people only)
Run and distribute progress reports to the relevant audiences in a timely manner eg. annual review completion, performance distribution
L&D
Support creation of learning content by organising pilot programmes, collating feedback, uploading content
Create and maintain training events and sessions to ensure up to date training programme information is available to users
Monitor training demand and schedule sessions accordingly
Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists
Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges
Collate and share programme evaluation feedback with CoE
Provide regular reports and insights against L&D KPIs
Ensure learning content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
Update competency catalogue assigning to roles and development portfolio
Talent Management
Operationalise annual talent cycle – collate and prepare structured base material for talent meetings (particularly talent reviews)
Analyse talent data to identify areas for attention of HRBP and Talent & OE CoE
Maintains and ensure integrity (completeness and accuracy) of core talent data
Provide non-standard reports and ad-hoc analysis to support HRBPs
General
Maintain, update and distribute guidance materials and communications to ensure all relevant audiences are clear on processes and timelines eg, performance cycle, training nominations, talent review guidelines
Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
Gerente de Servicio al Cliente (Opcional) |
Jefe de Servicio al Cliente Requerido |
Inglés Requerido |
Avanzado |
Por favor, ingresa tu correo electrónico
Por favor, ingresa un correo electrónico válido