Voice and Data Administrator

Position Summary:
This position is responsible for the day-to-day telecommunications activities, including planning and maintenance of voice, data, video and image telecommunication systems. In this role you will assist in determining the most cost-effective voice communications platform for the organization and administer the budget for all Telco related equipment. You will perform capacity reviews and plans and analyze vendor proposals with the assistance of the data communications group as well as monitor the performance of all telecommunications equipment and execute planned upgrades and expansion of the telecommunications infrastructure. The positions responsibilities require independent analysis, communication and problem solving. Work is performed with little direct supervision and requires initiative and judgment. Activities require interaction with application software, operating systems and hardware to diagnose and resolve unique, non-recurring problems as well as managing the processes that are part of the routine support of telecommunications infrastructure.

Experience and Skills:
• Ability to work independently as well as part of a team
• Outstanding customer service skills
• Excellent communication skills for interaction with users at all levels
• Strong ability to manage multiple projects and rapidly changing priorities
• Takes initiative for self-management
• Attention to detail is required
• Cultivates and maintains positive relations with customers and IT staff.
• Fully understands how the business relates to the technical aspects of the position.
• Ability to conceptualize, communicate, plan and execute strategies involving advanced call routing and call control to support the business.
• Demonstrated ability to manage multiple priorities and drive projects to closure.
• Technical proficiency in systems implementation and support, application installation and support, and systems architecture.
• Displays skill in conceptualizing creative solutions and communicating them to others, including senior management.
• Rational under pressure and remains calm in high stress situations.
• Ability to apply logical reasoning to problem troubleshooting and resolution.
• Experience in high volume systems, applications, and telecommunications support.
• Experience with IVR, PBX/ACD, and Call Routing in an Avaya environment.
• Experience with Cisco routing, access lists preferred CCNA Certified (Network Administrator)
• -Understands carrier-based advanced features, OSI layers, voice/data networking concepts, computer telephony integration (CTI), VoIP, SIP, and various types of call routing.
• Experience with Avaya ACD, Open-source platforms for call routing and control (Asterisk, FreeSwitch, FreePBX, etc.), MS SQL server, MS VB applications, Active Server Pages, XML, VXML, and MS Access, UNIX, Windows Server, Solaris, and Linux.
• Bilingual English/Spanish, a second language is a huge plus


Responsibilities:
• Manage corporate telephony and network support.
• Manage development of call routing strategies to optimize delivery of calls utilizing multiple vendors.
• Manage TDM, VoIP, VoIP over WAN and SIP systems and service to deliver 99.9+% uptime
• Responsible for a 24x7 help desk supporting call center telephony and proactively monitoring systems.
• Maintain 24x7 operations support and systems stability. Deploy new hardware and software. Support telecom network cabling infrastructure and switching fabric, conduct efficiency analysis, manage telecom moves-adds-changes.
• Rotating 24x7 "manager on-call" responsibilities for resolving escalated telecommunications production issues; pivotal in troubleshooting high profile, revenue impacting, critical system and software failures
We offer:
• Full and Part Time positions
• Schedule Flexibility
• Life and Medical Insurance
• In-house Doctor
• Tuition Reimbursement
• Language & Night Shift Premium
• Transportation
• Grocery Membership
• Vending Machines
• Asoc. Solidarista