Detalle de la Oferta

Descripción de la Oferta

Introducción

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Su función y responsabilidades

As a Technical Support Engineer for IBM watsonx.data, you'll play a key role in helping enterprise clients troubleshoot and optimize their use of IBM's AI-ready data lakehouse platform. You'll collaborate with senior engineers to ensure smooth deployment, performance, and reliability across hybrid cloud environments.

We're seeking a proactive individual with a keen interest in AI, data engineering, cloud technologies, and enterprise systems-someone eager to learn and grow in a dynamic technical environment.

Your responsibilities:

Provide technical support assistance to customers using problem determination/problem source identification skills.

Communicate action plans to the customer or IBM representative as appropriate.

Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.

Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.

Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.

Recommend and implement new or improvements to existing technical support tools, procedures and processes.

Demonstrate proficiency in the products supported by maintaining applicable technical certifications.

Demonstrate excellent verbal and written communication skills.

Educación requerida

Diploma de secundaria / GED

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

-Highschool diploma

-Understanding of Linux command line and system administration

-Basic knowledge in database administration (Db2, Oracle, MS SQL)

-Familiarity with SQL and data querying concepts

-Awareness of containerization (Podman/Docker, Kubernetes, IBM RedHat Openshift)

-Exposure to cloud platforms (IBM Cloud, AWS, Azure)

-English: Fluent in speaking and writing

-Analytical thinking, structured problem-solving techniques

-Strong positive customer service attitude with sensitivity to client satisfaction.

-Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.

-Strong analytical and troubleshooting skills, including problem recreation, analysing logs and traces, debugging complex issues to determine a course of action and recommend solutions.

-1 to 3 years experience in Technical Support.

Experiencia técnica y profesional preferida

-Basic knowledge of process/data mining

-Basic knowledge of LDAP

-Basic knowledge of AI technologies

-Basic knowledge of IBM's Digital Business Automation Product Family

-Knowledge with Apache Flink and Kafka

-Knowledge with Containerization and Kubernetes

-Knowledge with OpenShift

-Knowledge with scripting (including Python, JavaScript)

-Knowledge with products of IBM's Digital Business Automation Product Family

-Knowledge with Process/Data Mining

-Knowledge with Containerization

-Any relevant cloud, data, or Linux certifications are a plus

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones com

Educación Superior