Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Would you like to join a dynamic Amazon team that is focused on designing and developing global training that meets business needs? The Buyer Risk Prevention Learning Experience Design team owns the creation of targeted learning solutions (eLearning, VILT, and other modalities) that enable investigators to resolve customer issues and investigate potential fraud and abuse. We are currently looking for a strong manager to lead our Costa Rica team in developing global training content that supports investigator performance.
The successful candidate will manage a team of learning experience designers. This includes regular meetings with direct reports, the global team, and business stakeholders. It also includes resource planning and allocation, delivering programmatic goals, and managing the team's performance. The candidate will also be expected to drive content- related programs from conception to delivery, working in collaboration with global stakeholders.
This role requires an individual with excellent instructional design, people management, and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Great interpersonal skills, strong verbal and written communication, time management, and the ability to deal with ambiguity are required.
Demonstrated affinity for technology and a background in training, multi-modal instructional design, technical writing, editing, and information design would be a plus. A passion for communicating effectively is essential to the role.

Key job responsibilities
Key job responsibilities
- Partner with Operations teams to meet business goals
- Balance workload and priorities to meet short-term targets and team goals. Make trade-offs: time vs. quality vs. resources
- Lead a team of LXDs - to meet SLAs and deliver results. Hire, manage performance, coach, and promote ICs
- Audit team deliverables to ensure high quality

About the team
Our team of talented learning experience designers strive to uphold these tenets:
1. Create impactful, data-driven learning.
2. Prioritize effectiveness over design, style and speed.
3. Be learner-obsessed.
4. Create elevated learning experiences.
5. Make learning scalable and sustainable.
We collaborate with stakeholders with a consultative approach, working backwards from the business problem to determine the best approach to achieve the desired business outcomes using metrics, feedback, and data analytics to measure performance improvements.

BASIC QUALIFICATIONS

- 3+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Educación Superior