Detalle de la Oferta

Descripción de la Oferta

Introducción

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Su función y responsabilidades

* Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes moderate scope problem prioritization, analysis, troubleshoot and devise resolution for issues requiring a review of identifiable factors.
* Exercise judgment within defined procedures to determine appropriate action.
* End result should be high level of customer satisfaction.
* Conduct analysis and research of moderately complex technical customer problems. Provides timely resolution and consistent customer communication.
* Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates.
* Ensure that any solutions that were not found easily through available documentation are recommended for publishing to the knowledgebase.
* Demonstrate initiative in acquiring product skills in at least one product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes.

Educación requerida

Diploma de secundaria / GED

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

* Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial)
* Technical knowledge of UNIX/Linux and Windows preferred App Connect and MQ product knowledge a plus!
* Fluent in English
* Analytical thinking and problem-solving skills
* Excellent attitude contributing to the overall high morale of the team
* Excellent interpersonal and written communications skills

Experiencia técnica y profesional preferida

* Bachelor's degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field, and
* 2-5 years of experience reflecting demonstrable ability in the skill set described above; alternatively Master's degree in Computer Science, Computer/Electronics
* Experience in a customer service or support role preferred

Highly Desirable

* Knowledge of some of the following technologies: Networking, Database and Hybrid Cloud Platforms
* Knowledge of Cloud technologies, Containerization, Kubernetes
* Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs desirable

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataform

Educación Superior