Detalle de la Oferta

Descripción de la Oferta

Introducción

We are seeking a motivated and technically curious Entry-Level Technical Engineer to join our MaaS360 team in Costa Rica. In this role, you will be on the front lines, helping our customers integrate and troubleshoot the MaaS360 platform, which is a leading solution for enterprise mobile device management. You will work closely with customers, partners, development, and internal sales and support organizations to provide world-class technical support. This is an excellent opportunity for a passionate individual to develop expertise in a rapidly growing field and make a direct impact on our customers' success.

Su función y responsabilidades

Working directly with customer IT management and first-level support to integrate and troubleshoot the MaaS360 platform.

Provide support through multiple streams of communication; live calls, web chats and ticketing system.

Diagnosing and resolving customer-reported system incidents, problems, and events related to MaaS360 deployments

Prioritizing current customer issues and managing existing support tickets effectively.

Documenting solutions and maintaining standard operating procedures

Collaborating with our R&D team to provide feedback on customer needs and requirements to improve our product.

Delivering technical training and education to customers to help them get the most out of their MaaS360 deployment.

Required Skills and Experience

At least 1 year of professional experience in a technical support role, with a focus on troubleshooting complex software or web-based solutions.

A solid understanding of system administration concepts for various operating systems.

Proven experience working as an IT administrator and using a ticketing system to manage support cases.

Demonstrated experience with smartphones, tablets, and laptops in a business environment.

Experience in testing and troubleshooting across multiple technical domains.

Passion for supporting internal and external customers, with the ability to educate and train them on new technical solutions.

Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Research, reproduce, troubleshoot, and solve highly challenging technical issue

Educación requerida

Diploma de secundaria / GED

Educación preferida

Diploma técnico

Experiencia profesional y técnica requerida

Experience with cloud-based technologies and concepts related to security, SaaS, and enterprise administration.

A good understanding of the following mobile operating systems: iOS, Android, and macOS.

Experience with Windows (Home, Enterprise, and Server).

Familiarity with Azure or Office365 is a plus.

Experiencia técnica y profesional preferida

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consist

Educación Superior