Detalle de la Oferta

Descripción de la Oferta

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

- Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

- Recommends booking goals for sales team members.

Managing Sales Activities

- Monitors all day to day activities of direct reports.

- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

- Participates in sales calls with members of sales team to acquire new business and/or close on business.

- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.

- Assists Revenue Management with completing accurate six period projections.

- Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

- Empowers employees to provide excellent customer service.

- Observes service behaviors of employees and provides feedback to individuals.

- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

- Executes and supports the company's Customer Service Standards and property's Brand Standards.

- Participates in and practices daily service basics of the brand.

- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

- Develops and manages relationships with key stakeholders, both internal and external.

- Works collaboratively with off-property sales channels (e.g.,