Detalle de la Oferta

Descripción de la Oferta

Description

The Reliability, Maintenance, and Engineering (RME) is hiring for an Facilities Coordinator III. The goal of the Global Specialty Fulfillment team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

To that end, Amazon is seeking a person to provide alarm monitoring and incident management at the Amazon's Maintenance Operations Center (AMOC) The AMOC provides 24/7 monitoring, facilities escalation management, vendor dispatch and tracking, documentation and resolution management for multiple Amazon business units with and without dedicated onsite maintenance personnel.

Key job responsibilities
- Monitor alarm systems, dispatch local vendors, assist site maintenance and operations personnel with troubleshooting efforts, and administer requisite systems for data accuracy and communications.
- Triage and answer to alarm signals within standard service level agreements (SLAs) and escalates issues as needed to ensure the integrity of Amazon equipment reliability.
- Proactively evaluate the status of assets to identify potential issues that may require escalation to supervisors or management.
- Managing a communications suite that includes: multi-line telephones, radios, instant messaging clients and other internet protocol (IP)-based tools simultaneously (software multi-tasking).

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- Speak, write, and read fluently in English
- High school or equivalent
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Work flexible schedules including weekends, nights, and holidays
- Experience working in a contact center environment

Preferred Qualifications

- Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
- Experience with professional documentation using the Microsoft Office suite (Word, Excel, Outlook)
- Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
- Experience handling customers and conflict resolution with a focus on quality for customer experience
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Educación Superior