Detalle de la Oferta

Descripción de la Oferta

POSITION SUMMARY

The Ambassador elevates the guest experience by orchestrating the unique arrival journey of Nekajui, a Ritz-Carlton Reserve—a sequence that leads guests from the intimate welcome at the Casita, through the iconic Plaza centered around the ancestral Ceiba tree, and onward to La Casona, the heart of the property's social spaces. This Lady or Gentleman activates and connects all guest-facing services throughout these areas, creating a seamless transition that reflects the warmth, culture, and rhythm of a traditional Costa Rican town.

With intuitive presence and genuine hospitality, the Ambassador engages guests from the moment they arrive at Casita, offering personalized assistance, hydration amenities, fresh towels, and thoughtful guidance as they move through each step of the arrival ritual. The Ambassador coordinates special arrangements—such as internal transportation, reservations, curated experiences, and unique personal needs—ensuring every request is delivered with precision and followed through to full satisfaction.
Drawing from deep knowledge of the property, local culture, special events, and the natural surroundings of Guanacaste, the Ambassador shares meaningful insights that enrich the guest's journey with authenticity and a profound sense of place. During arrival and farewell moments, the Ambassador may wear traditional Costa Rican attire, honoring local heritage and creating memorable, emotionally resonant rituals. They may also assist with photo souvenirs upon request, ensuring special moments are beautifully captured.

To uphold the service excellence of The Ritz-Carlton Reserve, the Ambassador promptly engages the appropriate department—such as Manzu, Bell, Housekeeping, Food & Beverage, or Engineering—to ensure timely resolution of guest needs and service opportunities across Casita, the Plaza, and La Casona.

The Ambassador protects guest privacy, maintains impeccable personal presentation, adheres to company policies, and contributes to a safe and secure environment by reporting incidents and completing required safety procedures. Communication—whether in person, in writing, or over the telephone—is consistently clear, polished, and aligned with the refined etiquette of the Reserve.
Equally important is fostering positive relationships with fellow Ladies and Gentlemen, supporting teamwork across all service zones, listening with empathy, and contributing to a harmonious work environment aligned with shared goals. The Ambassador upholds quality assurance expectations, including luxury benchmarks, and consistently represents the Reserve's commitment to extraordinary, intuitive service.

This position requires the ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods, as well as safely lift or carry objects up to 10 pounds. Additional reasonable duties may be assigned to support operations and the guest experience.

CRITICAL TASKS

Greet/Escort Guests
The Plaza Ambassador warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve—beginning at Casita, continuing through the Plaza anchored by the Ceiba tree, and guiding them toward La Casona or onwards to their room or private residence. Each transition is crafted to feel effortless, intuitive, and deeply personalized. With a gracious and attentive presence, the Ambassador serves as the first point of connection, setting the tone for an exceptional and culturally rooted Reserve experience.

- Welcome & Arrival Rituals. Warmly greets guests upon arrival at Casita, offering refreshing towels and hydration amenities as appropriate. Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept inspired by traditional Costa Rican towns.
- Thoughtful Guidance & Tailored Recommendations. Provides curated information and clear directions regarding property amenities, hours of operation, residential pathway