Detalle de la Oferta

Descripción de la Oferta

POSITION SUMMARY

Washing, mopping, and cleaning the pool deck and beach area; promote a fun and relaxing environment for guests in all recreational activities and areas, expressing an optimistic and enthusiastic attitude; observe activity at the recreational facility and respond appropriately in accordance with local operating procedures in the event of an emergency; promote the rules and regulations of the recreational facility; be aware of potential situations where guests are unable to safely participate in an activity and report to the supervisor or manager; providing assistance to injured guests until the arrival of emergency medical services; obtain, fold and stack towels, lounge chairs, umbrellas and tables according to the company's procedures.

Serve food, dishes, and alcoholic beverages to guests, give recommendations, and answer menu questions; communicate to the F&B service and kitchen about menu-related queries, wait times, re-cooking orders, and product availability; Bring additional requirements for meals, allergies, dietary needs, and special requests to the kitchen.

Report accidents, injuries, and unsafe working conditions to the manager; completing safety training and certifications; follow company policies and procedures; ensure that the uniform and personal appearance are clean and professional; maintain the confidentiality of information; protect the company's assets; welcome and recognize all guests according to company standards; anticipate and address guest service needs; help people with disabilities; genuinely thank guests; speak to others using clear and professional language; develop and maintain positive working relationships; meet quality assurance expectations and standards; read and visually verify information in a variety of formats; inspect tools, equipment, or machines visually to identify defects; entering and locating work-related information using computers and/or point-of-sale systems; moving, lifting, carrying, pushing and placing objects weighing up to 20 kilos without assistance; grasping, turning, and manipulating objects of different sizes and weights, requiring fine motor skills and hand-eye coordination; moving on inclined, irregular or slippery surfaces, as well as going up and down stairs and/or service ramps; stretch your hand above your head and below your knees; perform other reasonable job duties as requested.

CRITICAL TASKS

Recreation, Communication and Coordination

- Promote a fun and relaxing environment for guests in all recreational activities and areas by expressing an optimistic and enthusiastic attitude.

Equipment & Supplies

- Obtain the required amount of towels, utensils, and blockers based on expected daily needs, transport them to the work area (gym, locker room, swimming pool, beach, tennis court), and fold and stack according to company procedures, including lounge chairs, tables, umbrellas, coolers, and stations.

Pool and Beach Area Maintenance

- Clean the pool deck and beach area. Install umbrellas on the beach, move lounge chairs, tables and gas stations, and clean the beach area.
- Notify management of maintenance repair issues.

Guest Relations

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes.
- Address guest service needs in a professional, positive, and timely manner.
- Thanking guests with genuine appreciation and providing an affectionate farewell.
- Assist other employees in ensuring adequate coverage and prompt guest service.
- Anticipate guest service needs, asking questions to better understand their needs and acting accordingly whenever possible.
- Provide assistance to individuals with disabilities, including visual, auditory, or physical assistance within established guidelines.
- Engage guests in a conversatio