Detalle de la Oferta

Descripción de la Oferta

POSITION SUMMARY

Ladies and Gentlemen who embody the spirit of Nekajui, a Ritz-Carlton Reserve, serving as curators of the guest's gastronomic journey and the primary point of contact for all restaurant reservations and culinary experiences throughout the Resort and Residences. This role orchestrates with exceptional precision every dining request—ranging from restaurant reservations to private in-residence experiences such as bespoke chef services, personalized BBQs, themed dinners, and exclusive villa setups—ensuring each interaction is crafted with anticipatory service and refined discretion.

The position maintains seamless, real-time communication with Restaurants, Culinary, In-Villa Dining, Guest Experience, Pre-Arrival, and Residences Services, guaranteeing that all information shared with guests is accurate, current, and consistent. As the OpenTable champion, the role ensures optimal system accuracy, availability, and adherence to Reserve-level standards. Through a sales-through-service philosophy, the role identifies tasteful opportunities for enhancements—premium seating, chef's tasting menus, wine pairings, in-residence experiences—maximizing revenue while preserving guest loyalty and the integrity of the Reserve experience.
With meticulous attention to detail, cultural sensitivity, and mastery of the art of welcome, this position transforms each touchpoint into a memorable, elevated moment, staying true to the sense of place and uncompromising standards of quality and continuous improvement that define Nekajui, a Ritz-Carlton Reserve.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education

- Bachelor's degree in Hospitality Management, Tourism, Culinary Arts, or a related field is preferred, though not required.
- Additional certifications in luxury service, guest experience, or restaurant management are an advantage.

Experience

- Previous experience (1-2 years) in luxury hospitality, fine dining restaurants, guest experience coordination, or reservations management.
- Experience managing culinary or in-residence dining experiences, including private chef services or bespoke events.
- Prior use of OpenTable or other advanced reservation platforms, ideally in a high-end or luxury environment.

Language Skills

- Full professional proficiency in English and Spanish, both spoken and written, enabling effective communication with international guests, department teams, and Residence owners.
- Ability to switch languages fluidly depending on guest needs while maintaining elegance, clarity, and brand-appropriate tone.

Skills & Technical Strengths

- Strong proficiency in Opera, GXP, Microsoft 365, and digital communication platforms.
- Basic skills in design or visual-creation tools (e.g., Canva, Adobe Illustrator, or light photo editing) to support the creation of simple materials, mockups, or content drafts when needed.
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