Detalle de la Oferta

Descripción de la Oferta

Description

Our Vision

Support eCommerce sellers in getting the most out of Veeqo, Amazon's leading shipping and inventory solution, by providing expert guidance, onboarding assistance, and ongoing platform support.

Your Mission
- Serve as a knowledgeable support resource for mid-market eCommerce sellers, assisting them through onboarding, product adoption, and platform usage
- Engage with sellers to understand their needs and provide guidance on how to use Veeqo's Inventory and Shipping platform effectively
- Support multi-stakeholder accounts by responding to inquiries and facilitating access to the right resources
- Assist sellers at various stages of their journey to help them maximize platform value, following processes and guidelines defined by the applicable marketplace SOR
- Collaborate with cross-functional teams to surface seller feedback and support issue resolution
- Meet adoption support targets by applying a customer-focused approach in a dynamic, fast-paced environment

The Ideal Candidate:

- A customer-focused professional with proven experience in platform support, customer service, or seller onboarding

- Embodies Amazon's core Leadership Principles:
o Customer Obsession
o Deliver Results
o Insist on Highest Standards
o Learn and Be Curious
o Bias for Action

Why Veeqo?
- Be part of a team that helps eCommerce sellers succeed with Veeqo
- Work with cutting-edge technology that's making waves in the industry
- Unparalleled growth opportunities within the Amazon ecosystem
- Collaborate with a passionate team and leaders across the Americas

Are you ready to make history in the eCommerce world? Join us at Veeqo, where your career will grow alongside our continued expansion!
Apply now and be part of the future of eCommerce!

Key job responsibilities
The primary responsibility is to support and guide incoming sellers through onboarding, product adoption, and ongoing success with Veeqo. This role engages with sellers through phone, email, and other communication channels to provide guidance, to support building lasting relationships, and assist with platform adoption.

Lead & Inquiry Management
- Respond to incoming seller inquiries, support their needs and direct them to appropriate support resources following established procedures.

Seller Engagement & Onboarding
- Promptly respond to inbound inquiries and engage sellers in informative, supportive conversations
- Assist sellers with product discovery by sharing approved platform information and address questions or concerns
- Support the account sign-up process and channel connection setup, following SOR-defined procedures
- Build rapport and establish strong relationships through effective communication and active listening
- Understand seller needs, challenges, and goals to provide relevant platform information and support

Product Knowledge
- Develop a deep understanding of the Veeqo platform, including features, benefits, and use cases
- Clearly communicate this knowledge to sellers, helping them understand how the platform meets their specific requirements

Product Demonstrations
- Deliver standardized product demonstrations to sellers via video communication, using approved presentation materials and scripts provided by the applicable marketplace SOR.

Guidance & Platform Support
- Provide guidance to address seller questions and concerns based on standard processes defined by the applicable marketplace SOR
- Assist sellers in understanding available platform configurations and features, following standard guidance provided by the applicable marketplace SOR

Adoption & Success Milestones
- Support sellers through the onboarding process to achieve active seller status and maximize platform value, following SOR-approved workflows.

Metrics & Reporting
- Track and report on seller engagement, adoption rates, and activity progress using Salesforce and provide this data to the team lead or manager for review and action
- Provide regular updates on performa

Educación Superior