Detalle de la Oferta

Descripción de la Oferta

Description

The Opportunity
We're seeking a strategic Program Manager to help Amazon Business sellers grow their sales by removing obstacles and improving their experience. You'll drive programs and process improvements that directly impact seller success (aiming for 15-20% year-over-year sales growth while reducing seller friction by 30%+).
The S3T team supports business sellers on Amazon, and as Program Manager, you'll own cross-functional programs across our global seller support operations. You'll think strategically, make data-driven decisions, and generate significant impact on both seller experience and business outcomes.

What You'll Do
This role offers a unique opportunity to shape how S3T approaches seller support and issue resolution. You'll create more efficient, seller-friendly experiences by driving standardization, AI/automation, and predictability in service delivery.

Key job responsibilities
- Lead Key Programs: Own end-to-end management of critical initiatives including programs that help sellers optimize their product listings, access support tools, and complete business certifications. You'll define roadmaps, set priorities, and ensure on-time delivery.
- Drive Continuous Improvement: Identify opportunities to automate manual processes and integrate AI solutions across internal procedures and external help resources. Design improvements that reduce manual effort and speed up issue resolution.
- Write Strategic Documents: Author critical business documents including program narratives, strategy documents, operational planning materials, and quarterly business reviews that communicate program health and direction to senior leadership.
- Make Data-Driven Decisions: Use seller performance data and operational metrics to identify opportunities, measure impact, and drive improvements. Build dashboards and reporting mechanisms to track program success and promote the creation of new metrics.
- Manage Stakeholders: Partner with Sales teams, Tech Leadership, Product Managers, and operational teams to identify opportunities, align priorities, remove blockers, and ensure successful outcomes.
- Collaborate Cross-Functionally: Work across organizational boundaries to coordinate with Brand Registry, Risk and Compliance, Priority Catalog, and other internal teams. Drive alignment and remove barriers to program success.
- Champion AI Innovation: Identify opportunities to leverage generative AI, machine learning, and automation to transform seller support workflows. Partner with Tech teams to pilot, test, and scale AI solutions that improve seller experience and operational efficiency.

Who You'll Work With
You'll report to the AB3P Costa Rica Leader and partner closely with Sales Operations and various Sales teams including Account Managers, New Seller Recruitment teams, and Global Account Managers. You'll also collaborate with Tech Teams, Product teams, and operational stakeholders to identify opportunities, design solutions, and execute programs that scale.

What Success Looks Like
You'll balance multiple priorities effectively:
- Drive measurable improvements in seller sales growth
- Maintain high seller satisfaction scores
- Minimize operational friction and manual processes
- Deliver continuous improvement through AI/ML solutions that reduce manual processing time.
- Achieve measurable operational excellence

A day in the life
Your work directly enables thousands of sellers to grow their businesses on Amazon.
You might start your morning reviewing program health metrics, identifying unresolved issues and blockers across in-flight initiatives. Throughout the day, you'll align with Sales teams to understand seller pain points, collaborate with Tech Leadership on automation opportunities, and work with operations to optimize processes.
You could spend part of your day in a working session designing an AI-powered solution to reduce manual processing time, then draft a strategic program document for senior le

Educación Superior