Detalle de la Oferta

Descripción de la Oferta

JOB SUMMARY

At Nekajui, a Ritz-Carlton Reserve, the Assistant Housekeeping Manager - Rental Program is a hotel-based leadership position within Housekeeping, responsible for supporting the execution of daily operations for Residences participating in the Rental Program within a secluded, nature-immersed resort environment.

The role ensures that rental residences—often private and geographically dispersed—are presented, maintained, and serviced with the same discipline, intentionality, and refinement as the Hotel's most exclusive accommodations, while honoring the privacy, craftsmanship, and residential character that define Nekajui.

Operating at the intersection of Housekeeping excellence and residential expectations, this position coordinates cleaning schedules, inspections, turnovers, preventive care, and operational controls within the Rental Program context. The role partners closely with Hotel departments to ensure seamless readiness despite the logistical, environmental, and experiential complexities unique to a Reserve setting.

The Assistant Housekeeping Manager - Rental Program is a hotel-based Housekeeping leadership position that supports the execution of established standards within the Rental Program context. The role does not assume ownership of Residences management, Owner relations, or Rental Program administration, and operates within the authority, policies, and structure of Hotel Operations.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Preferred Qualifications

- Experience in resort, villa, or low-density luxury environments
- Exposure to operations requiring advance planning due to distance, terrain, or privacy considerations
- Strong ability to manage detail and consistency in a non-traditional layout
- Fluency in both English and Spanish, spoken and written

CORE WORK ACTIVITIES

Housekeeping Operations - Rental Program Focus

- Maintains control and accountability of OS&E within Rental Program residences, ensuring proper use, storage, and alignment with Housekeeping standards.
- Conducts regular inspections of rental residences and adjacent areas, ensuring overall presentation, cleanliness, and upkeep meet Reserve expectations.
- Oversees post-departure inspections and inventory reviews, confirming condition of residences, OS&E, linens, and guest supplies following guest stays.
- Completes monthly inventories of linen and OS&E, validating accuracy, usage trends, and replenishment needs.
- Coordinates Housekeeping work schedules based on occupancy levels, arrivals, departures, and operational priorities specific to the Rental Program.
- Oversees and manages the deep cleaning calendar (Deep Cleaning Program) for rental residences, ensuring preventive care and long-term asset protection.
- Coordinates the Owner residence cleaning calendar, working collaboratively with the Residences team while maintaining Housekeeping authority and standards.
- Participates in regular coordination meetings with the Residences team to align on schedules, priorities, and upcoming operational needs.
- Communicates and plans high-level cleaning and glass cleaning requirements, coordinating safely and effectively according to established schedules.
- Oversees the organization, cleanliness, and control of the residences storeroom, ensuring accurate storage and inventory discipline.
- Participates in interviews, selection, and hiring of Housekeeping team members, ensuring candidates possess the technical skill, discretion, and service mindset required for a Reserve environment.
- Supports and participates in LQA and Forbes audits, as well as internal quality reviews, ensuring Housekeeping execution aligns with brand and luxury standards.
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