Descripción de la Oferta

Qualifications and Experience:
• Bachelor’s Degree or equivalent experience required
• Excellent written and oral English language skills
• Excellent written and oral additional language skills - one of the following: Spanish / Portuguese
• Demonstrated experience in handling corporate customers (5 years)
• Aptitude for IT and Technology (3 years)
• A comprehensive understanding of technologies
• Intermediate understanding of ITIL/Service Management processes
• Escalation management experience (2 years)
• Corporate customer relationship experience
• Intermediate understanding of ITIL/Service Management processes

The successful IM:
• Leverages company assets for the greatest effect of customer success
• Assist with managing reactive support health of a business
• Ensure reactive issues are escalated and resolved
• Engages in building long term customer relationships with business and IT stakeholders
• Prepare customer facing communications for status updates and incident reports
• Is a customer advocate, ensuring that customers realize the full value of their investment
• Manage bridge calls and notify respective support groups

Experiencia Requerida

Lenguajes