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Oferta de empleo

Incident Specialist OR Coordinator

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TECHKEY SYSTEM. Trabajo en Costa Rica con Las mejores ofertas de trabajo y ofertas de empleo en Informatica Internet en Costa Rica.

Detalle de la oferta

detalle de la oferta

TECHKEY SYSTEM Techkey Systems is a technology services firm specializing in working with technology firms and IT organizations in the emerging technologies like Big Data, Data Science, Analytics and cloud based solutions. We also support Information Technology Infrastructure Services, including software development, database management, system and network administration, information assurance, technical support and systems integration.
Incident Specialist OR Coordinator Área de la empresa:Ingenieria
Cargo solicitado:Soporte Tecnico
Puestos vacantes:150
Tipo de contratación:Tiempo completo
Nivel de experiencia:de uno a tres años
Salario máximo (USD):1300
Salario mínimo (USD):1100
País:Costa Rica
Departamento:San Jose


Analista de Sistemas Opcional
Analista Programador Opcional
Soporte Tecnico Opcional




Educación superior


Informática | Sistemas
Nivel académico
Estudiante Universitario (5to Año)



Job Title: Incident Specialist OR Coordinator
Location: Forum1, Santa Ana, CR
Salary: month (Salary will be paid in colones)
Work hours: Monday to Friday (sometimes on Saturdays as well)
Training: Training will be given for 2 to 3 weeks
Job Description:
Years of experience – 4-6 years minimum
This role requires effective communication skills and imaginative, bold thinking in all situations. The Incident Manager (IM) must be able to coordinate with teams comprised of Customers, Partner and customer resources engaging in the delivery of complex solutions that drive our clients vision. The IM must display executive presence and confidence to assist with managing relationships internally and with the customer.
The IM acts as a trusted business partner to Premier Technical Account Managers (TAM) who support Premier customers. The IM is responsible for assisting the TAM with the overall quality and satisfaction of the customer’s services relationship.
The successful IM:
• Leverages company assets for the greatest effect of customer success
• Assist with managing reactive support health of a business
• Ensure reactive issues are escalated and resolved
• Engages in building long term customer relationships with business and IT stakeholders
• Prepare customer facing communications for status updates and incident reports
• Is a customer advocate, ensuring that customers realize the full value of their investment
• Manage bridge calls and notify respective support groups
Qualifications and Experience:
• Bachelor’s Degree or equivalent experience required
• Excellent written and oral English language skills
• Excellent written and oral additional language skills - one of the following: Spanish / Portuguese
• Demonstrated experience in handling corporate customers (5 years)
• Aptitude for IT and Technology (3 years)
• A comprehensive understanding of technologies
• Intermediate understanding of ITIL/Service Management processes
• Escalation management experience (2 years)
• Corporate customer relationship experience
• Intermediate understanding of ITIL/Service Management processes


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