Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

The Prime Video International Expansion and Commerce team is seeking an experienced, analytical and results-oriented Program Manager to lead our Launch Readiness team. This is an exciting opportunity to lead a high performing team and set the vision for scaling the organization while maintaining the highest standards for timeliness and quality.

This role blends people leadership and program management, guiding highly operational teams and managing cross-functional projects. The ideal candidate will have a strong track record of leading successful programs and operations teams, a bias for process improvement, and the ability to think strategically and creatively to solve business challenges. The ideal candidate will play a key role in optimizing resource allocation, prioritizing goals, and fostering an inspiring work environment for fellow Amazonians.

Key job responsibilities
- Lead a team responsible for the end-to-end process of PV Store partner launches.
- Provide end-to-end support for optimizations within the operation, team productivity, customer experience and workforce metrics.
- Centrally own the international roadmap, facilitate cross-regional trade-offs, and own the international reporting mechanism.
- Manage planning and deliverables for multiple programs, including resource allocation and infrastructure planning.
- Identify and implement solutions and pilots to drive process efficiencies & business goals.
- Proactively gather, analyze, and share data with management to influence business decisions.
- Analyze defects and develops programs that fix root causes, escalating when required to drive closure.
- Coach and develop the team on operational workflows and employee career growth.
- Work closely with tech teams to get all internal tool related issues escalated and resolved.

A day in the life
The Operations Manager is expected to own their business and the needs of their customers. Managers in our organization develop internal working relationships, are skilled Program Managers in delivering multiple high priority programs, and are self-starters in defining visions and process improvement opportunities. They develop high performing teams with clear goals to ensure team success, and partner closely with partner, technology and design leadership to deliver the highest quality work and therefore provide excellent customer and partner experiences.

Leaders in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams. They will have the ability to tackle challenging and novel situations on a daily basis with a high degree of ambiguity, and have a proven track record of staying connected to the details of the projects/businesses, by drilling down on fuzzy information, refusing to accept generalizations or light-weighted responses and knowing when to get involved without micromanaging.

About the team
Our work spans Prime Video business and technology teams, as well as our external content partners. The team is responsible for man

Educación Superior