Detalle de la Oferta

Descripción de la Oferta

Introducción

Want to be part of a team that keeps the world's economy running? We are seeking a dedicated team member interested in being part of a talented team committed to supporting customers across the globe. We are looking for candidates with prior technical support experience and a strong Support background in transaction processing or database processing. Problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to excel in this position. The ability to communicate both through written and verbal communication in English is a must. The candidate should also be capable of putting the needs of our customers first while being mindful of technical best practice

Su función y responsabilidades

As a Technical Support Professional, you will be in a front-line position supporting our Data Replication software. You will debug issues seen by customers and work with development to solve customers issues. What you'll do: Using technical resources and tools, support customers by answering questions and responding to customer requirements. Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance. How we'll help you grow: You'll have access to all the technical training courses you need to become the expert you want to be. - You'll learn directly from Sr members/leaders in this field. - You'll have the opportunity to work with multiple customers.

Educación requerida

Licenciatura

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

Providing technical support, including problem determination, resolution, and escalation as needed. Proactively managing high severity and priority incidents. Excellent oral and written communication skills. Ability to listen to customers and understand both situational and technical issues. Assisting customers via telephone, and remote support tools. Ability to work with and collaborate across a global team of engineers. Knowledge of Operating Systems (UNIX, Linux, Windows), MySQL, Data Bases, DB2,. This role will require working a shifted work week to provide support on weekends. Availability to work on rotational schedule.

Experiencia técnica y profesional preferida

A working knowledge of case management in Salesforce, or any other ticketing tool, is desirable. Experience working in a FTS support environment. Good analytical and problem-solving skills. Understanding of database usage and internals.

IBM Db2 LUW, IBM Db2 for z/OS, Microsoft SQL Server and/or Oracle experience is an asset.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónd

Educación Superior