Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

The Quality Site Specialist is a critical program management role responsible for helping to drive site-level quality excellence across Amazon's operations. This position partners with quality specialists, site leads, and operations managers to identify, analyze, and address site-specific quality issues while implementing best practices across the network.

Key job responsibilities
- Support difficult, cross-functional quality improvement projects from inception to completion, working independently while seeking guidance when needed
- Perform daily side-by-sides with DAs and QAs to understand ground-level operations and identify improvement opportunities
- Partner with quality specialists to analyze workflow-level root causes and implement solutions within the site
- Develop and maintain strong partnerships with site leads and operations managers to address site-specific quality challenges
- Own program-level communication and metrics reporting for quality initiatives
- Accelerate progress by helping drive timely decisions, identifying and clearing blockers, and escalating appropriately
- Apply process improvement methodologies to optimize cross-team processes that enhance team efficacy and delivery
- Mentor team members and help develop quality best practices

BASIC QUALIFICATIONS

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Strong analytical and problem-solving skills
- Excellence in written and verbal communication
- Demonstrated ability to influence without authority

PREFERRED QUALIFICATIONS

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Knowledge of Lean, Six Sigma, or other quality improvement methodologies
- Previous experience in a manufacturing or logistics environment
- Project management certification (PMP, CAPM, or equivalent)

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Educación Superior