Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

The Prime Video Ads Operations team is transforming how millions of customers experience streaming content. We're the team behind the strategic ad placements across Prime Video's vast content library, ensuring viewers stay engaged while watching their favorite shows and movies.

In this role, you'll be part of the team that makes high-impact decisions about where and when ads appear in Prime Video content. We're not just placing ads - we're crafting viewing experiences that keep customers immersed in their entertainment. Using your judgment and internal SOPs, you'll help determine the perfect moments for ad breaks across various content types, from award-winning Amazon Originals like "The Lord of the Rings: The Rings of Power" and "The Boys" to exclusive Studio's content.

This is an exciting opportunity to grow within the Prime Video Digital space while directly impacting how customers experience streaming content. You'll work with internal enhanced tools and processes, contribute to machine learning improvements, and help shape the future of ad-supported streaming entertainment.

Join us in revolutionizing ad-supported streaming entertainment while building your career in one of Amazon's most dynamic organizations!

Key job responsibilities
The primary responsibility of this role is - under general supervision - to perform tasks related to Cue-Point insertion and quality controls. In this role you will:

- Make high-impact decisions about ad placement across Prime Video's vast content library, following Standard Operational Procedures
- Partner with cross-functional teams to ensure optimal content delivery
- Contribute to machine learning improvements through quality testing and validation
- Drive innovation, identify and implement process improvements that scale our operations
- On-time escalate anomalies that may prevent titles from going live.
- Identify and flag any area of improvement in SOPs, processes or tools.
- Use of software and/or tools for fix up and capture data on a daily basis.
- Ensure proper inputs of data to help drive operational excellence.
- Resolve issues with minimal or reduced guidance.
- Participate in small-scale projects to help reach program goals.
- Apply strong analytical and logical skills.
- Pay attention to detail while processing each title assigned.

A day in the life
- Process the assigned daily titles by adhering to internal SOPs
- Ensure proper inputs of data to help drive operational excellence.
- Participate in team calibration sessions
- Identify gaps and process improvement opportunities in SOPs, processes or tools.
- Communicate emerging tool issues for prompt resolution
- Engage in escalations and RCAs
- Participate in engagement team activities
- Apply strong analytical and logical skills.
- Provide training support to new joinees
- Active communication with internal peers

About the team
Prime Video Ads holds operations with ~60+ HCs in India, Costa Rica and Japan. We excel in delivering high quality processes, which are carried out in a pleasant, healthy and dynamic work environment, ideal for learning, growing and developing new skills. We work directly with Prime Video Ads Program Managers/Business Partners supporting Cue-Point product operations, content moderation, content quality auditing, new business initiatives and marketplace expansions, always with our customer in mind.

BASIC QUALIFICATIONS

- Experience with Microsoft Office products and applications
- Highschool diploma
- 2+ years of previous experience in an English contact center environment.
- Fluency in English written and spoken (B2 or C1).
- Demonstrates natural leadership/ownership to influence positively the team.
- Autonomy, ability to apply critical thinking, provide analysis on different tasks to drive data-informed decisions.
- Detail-oriented, able to prioritize tasks and take judgment calls to deliver high quality results against accelerated timelines.
- In "Good Sta

Educación Superior