Detalle de la Oferta

Descripción de la Oferta

Introducción

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? Let's talk.
We are seeking a skilled and experienced Software Support Engineer to work on the bleeding edge Cloud products. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions.

Su función y responsabilidades

- Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance
- Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)
- Synergistically work with Development Engineers for knowledge transfer and code improvement
- Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions
- Demonstrate proficiency in the products supported by maintaining applicable technical certifications
- Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction
- Demonstrate excellent oral and written communication skills

Educación requerida

Licenciatura

Educación preferida

Maestría

Experiencia profesional y técnica requerida

- Highly motivated and have a passion for creating and supporting great products.
- Understanding of application issue troubleshooting and diagnostic analysis
- Great at solving problems, troubleshooting, and implementing solutions to complex technical issues.
- Passion for learning new skills quickly and use the skills efficiently.
- Basic understanding of software development and programming languages.
- Basic knowledge in Enterprise Java application configurations and support
- Basic knowledge of container based application configuration and support (Openshift, Docker, Kubernetes)
- Basic understanding of database configurations and support (SQL, DB2)
- Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms
- Thrive on collaboration, working side by side with people of all backgrounds and
disciplines, and you have very strong verbal and written communication skills.

Experiencia técnica y profesional preferida

- Elevated knowledge in IBM Enterprise Content Management Java application configurations and support (ICN, Filenet)
- Elevated knowledge of container based application configuration and support (Docker, Kubernetes, Openshift)
- Elevated understanding of database configurations and support (SQL, DB2)
- Elevated understanding of Web Application Server (WAS, Weblogic) configuration mechanisms
- Elevated understanding of application issue troubleshooting and diagnostic analysis

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados

Educación Superior