Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

The objective of an Existing Seller Management (ESM) Account Manager is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from MX Marketplace, to support sellers on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment) to improve Seller Experience (SX) of reached out SPs and Customer Experience (CX) through optimization of selection, inventory and fulfillment and lead-times.

ESM account managers are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

The ideal candidate is data driven, motivated, agile, with strong time management and project management skills, has technical and analytical skills and can work with excel or SQL data to deep dive on information.

This opportunity requires troubleshooting, problem-solving, and communication skills as well as team work skills. At the core of the position is high attention to detail and delivering high quality results in a timely manner.

Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your portfolio of Selling Partners
- Collaborate effectively with internal teams and your Sellers to maximize Selling Partners Potential.
- Build effective working relationships with your Sellers; be a trusted advisor and provide the best experience looking to develop it.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations.
- Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Able to track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.

A day in the life
Start with module and seller knowledge by getting to know your pipeline through data driven analysis every week to offer our sellers the best option that suits their accounts.

BASIC QUALIFICATIONS

- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- 1+ years of exceeding quota and key performance metrics experience
- Experience with business development, partnership management, or sourcing new business
- Fluent in English and Spanish

PREFERRED QUALIFICATIONS

- Bachelor's degree in sales/marketing
- SQL proficiency

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Educación Superior