Detalle de la Oferta

Descripción de la Oferta

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Solutions Director spends time engaging with internal/external customer and other stakeholders, as appropriate to the level of experience and capabilities of the solutions, to understand strategic priorities, business and technical requirements, tactical issues, to develop and articulate solid and innovative technical solutions. They present, review and modify the solution, with the client and internal/external stakeholders, to meet the requirements of the agreement and close it by IBM. They are part of the sales team to develop and build IS and OS solutions for clients. They lead line-of-business and cross-geography teams of subject matter experts. They leverage all services, labor, assets and software products to develop complex multi-period solutions and cost-optimized cases that meet customer requirements and needs taking into consideration the customer's base case and IBM's profitability. A Solutions Director owns the definition of service solutions, within the scope of their role, plays a critical role in the overall success of the project, and is the primary source of design and development of IBM solutions worldwide. They work together with a larger team (Sales, TSM, HR, C&N, Delivery, Pricing, Risk, etc.) to deliver a winning solution.

Required Technical and Professional Expertise
College degree in Administration, Accounting, Banking, Industrial Engineering, Finance. Intermediate English Intermediate Portuguese One or Two years of previous working experience in Help Desk or related jobs (Back Office, Customer Service Representative) Knowledge in Procure to Pay processes Customer service advocate. Excel intermediate. Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination. Use specialized technical knowledge to identify, evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures. Responsible for a variety of interrelated processes within well established procedures. Responsible to set work schedules individually or as a team member. Process is monitored as required. Provides technical guidance. Accountable for individual results and for the impact of the results on the team, interrelated activities, or project.

Preferred Technical and Professional Expertise
- Trained in adult learning particularly in BPO if possible
- Attention to detail as there is reporting required
- Excellent Communication Skills able to communicate at all levels
- Independent worker

Educación Superior